How to avoid important email landing in the spam folder

  • We have included instructions here for the top 5 email clients. For more detailed information, please click the link next to the name of your provider. If your provider does not appear here, please look in their support resources for this information.  If you still have issues receiving communication from the district, please check your information in HAC to make sure your email and cell numbers are correct. 

    Gmail - More comprehensive info, click here  

    Unmark an email as spam

    You can remove an email from Spam if you incorrectly marked it as spam:

    1. On your computer, open Gmail.
    2. On the left, click More.
    3. Click Spam.
    4. Open the email.
    5. At the top, click Not spam.

    Tip: To stop a message from being sent to Spam in the future, you can:


    Outlook -More comprehensive info, click here 

    It's a good idea to regularly review messages in the Junk Email folder to check for legitimate messages that were incorrectly classified as junk. If you find a message that isn’t junk, drag it back to the Inbox or any folder.
    You can also mark the item as not junk by doing the following:

    • Click Home > Junk > Not Junk.

    By default, the Junk Email Filter is turned on and the protection level is set to No Automatic Filtering. You can make the
    filter more aggressive by changing the level of protection that it provides. The Junk Email Filter evaluates each incoming message
    based on several factors. These can include the time when the message was sent and the content of the message.

    To change the options for the Junk Email Filter, do the following:

    • Click Home > Junk > Junk Email Options.

    Yahoo - More comprehensive info. click here

    1. Click the Spam folder. If you don't see the "Spam" folder, click More below the "Sent" folder.
    2. Select the email.
    3. Click Not Spam at the top of the page.
      - The email will return to your Inbox.

    AOL - More comprehensive info. click here

    1. Go to AOL Mail
    2. Select the spam message.
    3. From the top of the page, click NOT Spam.

    ICLOUD - More comprehensive info. click here

    f you feel that a legitimate email message was accidentally filtered, you can mark it as not junk so that any future messages from the same sender go to your inbox:

    • On your iPhone, iPad, or iPod touch with iOS 7 or later, open the message in the Junk folder, tap the folder icon at the bottom, then tap Inbox to move the message.
    • On your Mac, select the message and click the Not Junk button in the Mail toolbar. Or just drag the message to the Inbox in the sidebar.
    • At, select the message, then click Not Junk in the notification bar at the top of the message window. Or just drag the message to the Inbox in the sidebar.
graphic with the word spam