2nd Marking Period Important Information (10/25)
Dear Council Rock South Families -
As a reminder, Council Rock parents may change their child’s current learning option for the second marking period. Specifically, the window to communicate a change runs from Monday, October 26th through the end of the school day on Wednesday, October 28th.
During this time, you may formally change your child’s learning status from hybrid to 100% virtual or from 100% virtual to hybrid. The change will go into effect on November 12th, the first hybrid day of the second marking period.
To change your child’s learning option for the second marking period, please contact me directly at email@example.com. Upon receipt of your email, your child’s transportation and cohort grouping status will be modified.
Thank You -
Also, below is a message from our Director of Technology, Mr. Frederickson, which should bolster technology support:
At the current moment, the only mechanism for parents/students in a virtual/hybrid environment to get help is via the email address firstname.lastname@example.org
Effective Monday morning, October 26th, we would like them to start using our help desk system. The link is this one:
The system will allow students/parents (student ID is required to submit a ticket) to submit a ticket for help. It will also allow them to see the status of existing tickets.
The first time they use the system, they will need to setup their account. This will require a unique email address, the location where the student attends school (this is a required field), their first and last name, a phone number where they can be reached (if additional/different contact information/preferences are desired, they can be included in the body of the request), the type of issue (called class on the form - this is also required), the student ID (this is required), a subject or brief description of the issue, and then the details about the issue.
To see the status of a ticket that was submitted, they can click on that option, login with their email address and password (set during account creation).
We will continue to monitor the chromesupport email address but will refer parents/students to the ticketing system if they have an issue or problem that needs to be resolved.
The two biggest advantages to this system are that the ticket will go directly to a technician, and the parent/student will be able to see the status of the tickets they have entered.
Albert R. Funk
Council Rock High School South